Shipping & Returns

Regarding delivery

・Free delivery charge

About overseas shipping: If the purchase amount is 30,000 yen (tax included) or less per order, it may be shipped by surface mail.

・After confirming your order, it will be shipped within 5 business days.

(It may take longer than usual during Obon, GW, New Year's holidays, etc. We will inform you on site news etc. each time.)

About returns and exchanges

・Return and exchange conditions

・Within 5 days including the date of purchase at the store

・Within 10 days including online store shipping date

We cannot accept returns or exchanges in the following cases.

・Used

・Hemming and altering.

・The return deadline has passed.

・If the product has a smell

・If foreign matter is attached (animal hair, other fibers, dust, etc.)

・If our company determines that the purpose is for resale.

・Products purchased or procured through fraudulent means (including cases that our company deems to be fraudulent)

・Other cases where our company deems it inappropriate to accept returns or exchanges.

In-store purchase

・Returns are only accepted at the store where the purchase was made (the store where the payment was made).

Things to prepare

·merchandise

・Electronic receipt

・Card used for payment (credit/transportation IC)

【Notes】

When exchanging at a store, we cannot accept exchanges for the following products.

・ Special products by markdown in store or online store

When purchasing from the online store

You can return the product by sending it to the online store. We cannot accept returns at the store.

Procedures when purchasing from the online store

Request for return/exchange

After confirming the conditions for returns and exchanges, please contact us at the email address below.

info@chi-rho.jp


Packing/Return

Please pack the necessary items in the box at the time of delivery, your own box, paper bag, etc., and send it back to the address indicated in the return/exchange application email.

Guidance email/refund

After confirming the returned product, we will send you an e-mail regarding the refund.

Refund method and refund time differ depending on the payment method.

About return shipping fee

・Returns due to customer order mistakes

・Returns due to image differences

・Returns due to size difference

・Returned goods other than in the case of our defect

・Returns when you receive a product that is different from the purchase statement

・Returns when there is a discrepancy with the quantity on the purchase statement

・Returns if there are scratches or stains from the time of delivery

・Returns due to late arrival

*Even if you return the product at our expense (cash on delivery), if we do not find any defects, we will refund the amount after deducting the amount equivalent to the shipping fee from the refund amount.